Refund policy

Our items are custom made and printed on purchase, meaning all products are truly unique and printed only once order is made. Your satisfaction is very important to us, and we appreciate your understanding of our return policy. We have a 10-day return policy, which means you have 10 calendar days after receiving your item to request a return. 

If a product arrives damaged or a manufacturing error, we offer returns. You may exchange the product for a different design or the same design or receive and full return to the original payment method for incorrect or faulty items. 

For incorrect or faulty merchandise please get in touch with us ASAP as we would love to fix this error promptly, please email us and include your order number in the subject line, and attach a photo of the item's condition so that we can work together to resolve the situation. Please note that in any case the item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To be eligible for a simple return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start the return process, you can contact us at customcoveco@gmail.com. We’ll send you shipping instructions on how and where to send your package back to us. You are responsible for the shipping fees for your return along with a tracking number. If a tracking number is not provided and it gets lost in the mail your refund will not be guaranteed. Once your item(s) have been received in good unworn condition, tags attached and with the original packing your return will be processed. 

If you have any inquires or concerns, please feel free to contact our support team for further assistance at customcoveco@gmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, faulty or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products, such as special orders or personalized items cannot be returned or exchanged.

Unfortunately, we cannot accept returns on Final sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customcoveco@gmail.com.